Legal

Terms of Service

Last updated: October 7, 2026

These terms are an agreement between CIPHRA SOFTWARE INC. (“Ciphra”, “we”, “us”), which operates ReceptionWorks, and the business or person using it (“you”). By creating an account or using ReceptionWorks, you agree to these terms and to our Privacy Policy.

Early access

ReceptionWorks is in early access and still being developed. Features may change, be interrupted or be removed, and we do not promise any particular availability.

Your account

You must be at least 18 and allowed to act for the business you set up. Keep your sign-in details secure and your account information accurate. You are responsible for what happens in your account, including actions by team members you invite.

Your content and your customers

You keep ownership of the content you add and of your customers’ conversations. You allow us to host, process and transmit this content as needed to provide ReceptionWorks. You are responsible for:

• having the right to collect and use your customers’ information, and telling them how you use it;
• telling customers they are talking to an AI where the law requires it;
• following the laws that apply to your business and messages, including privacy, consumer protection and anti-spam laws;
• following the terms and policies of the channels you connect, such as Meta’s Platform Terms and Instagram’s policies, and Telegram’s terms.

We process your customers’ information on your behalf as described in the Privacy Policy.

AI replies

AI employees can make mistakes. You are responsible for their setup, instructions and knowledge, and for the messages they send for your business. You can pause the AI and reply yourself at any time. Do not use AI employees to give medical, legal, financial or emergency advice.

Acceptable use

Do not use ReceptionWorks to send spam or unsolicited bulk messages, to break the law, to harass, deceive or impersonate others, to share harmful or infringing content, to break the rules of a connected channel, or to interfere with the security or operation of the service.

Third-party services

ReceptionWorks connects to services run by others, such as Meta, Telegram, Stripe and AI model providers. Their own terms apply to their services. We are not responsible for their availability or for actions they take on your accounts with them.

Fees

Paid plans are billed in advance through Stripe at the price shown when you subscribe, plus applicable taxes. We will tell you before a price change applies to you. Except where the law requires otherwise, fees already paid are not refundable. Early access may include free use, which we can limit or end.

Ending use

You can stop using ReceptionWorks and ask us to close your account at any time. We may suspend or close an account that breaks these terms or puts the service or other people at risk. When an account is closed, we delete its data as described in the Privacy Policy.

Disclaimer

ReceptionWorks is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including fitness for a particular purpose and uninterrupted or error-free operation.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or CAD 100 if you paid nothing.

Indemnity

You will cover our reasonable costs from claims by others arising from your content, your messages to customers, or your breach of these terms, the law or a connected channel’s rules.

Changes to these terms

We may update these terms. We will change the date above and, for significant changes, tell you by email or in the dashboard before they apply. Continuing to use ReceptionWorks after that means you accept the new terms.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction over any dispute.

Contact

CIPHRA SOFTWARE INC., British Columbia, Canada. Email: contact@ciphra.ca.