Legal

Data deletion

Last updated: October 7, 2026

You can ask us to delete your data at any time. Choose the case that fits you.

A business that connected Instagram

1. Sign in to ReceptionWorks, open the AI employee connected to Instagram and choose Disconnect Instagram. We stop receiving and sending your Instagram messages immediately and stop renewing the access token.
2. You can also remove ReceptionWorks from the apps connected to your Instagram account in Instagram’s settings.
3. To delete your conversation history, customer records and account data, email contact@ciphra.ca from your account’s email address with the subject “Delete my data”. We will confirm and delete the data within 30 days.

A customer who messaged a business

If you messaged a business through its website chat, Telegram or Instagram, the business controls your conversation and customer record and can delete them. You can ask the business directly, or email contact@ciphra.ca with the business’s name and your username or the contact you used. We will delete the data or pass the request to the business and confirm within 30 days.

The early-access waitlist

Reply to any early-access email or write to contact@ciphra.ca, and we will remove your email address from the list.

What we keep

We may keep billing and tax records the law requires us to keep. Deleted data can remain in backups until they expire on their rolling schedule. See the Privacy Policy for details.