The test chat shows the AI employee's answers the way a customer will see them. Check the answers after every change to settings or information: this way you spot a mistake before your customers do.
Where to find it
- In the top menu, open “AI employees”.
- On the employee card, click “Test replies”.
The “Test replies” button is also at the top of the employee's pages.
How to check answers
Above the chat it says “Test replies”. Inside the chat itself it says “This is a trial chat. Clients don't see it”.
- Type a question the way a customer would ask it. In an empty conversation, you can click a ready-made sample question — it appears in the message field.
- Press Enter to send the message. Use Shift+Enter for a new line.
- Read the answer.
- If the answer is inaccurate, click “Correct answer” below it. For details, see How to fix a wrong answer.
What you can see in answers
- Images, links and cards — just as the customer will receive them. If the answer has buttons with options, click the one you need: its text appears in the message field.
- The “Template:” label with the template name — if the AI employee replied with a ready-made template.
- A note with the name of an action and the words “no real actions”. Actions in the test chat, such as booking a customer, are not actually carried out.
When you have changed settings or information
After changes, the test chat shows the message “Settings or information have changed. Please ask the question again to check the current answer.” Ask the question again.
Earlier answers stay in the history. New answers are separated by the line “Next, review replies with the updated settings”.
How to use the test settings
Click “Settings” above the chat. In the “Test settings” window, you can:
- see the reply language and the channel status, for example “Channel not connected.”;
- click “Connect to clients” if the employee is not connected yet and has already answered at least one question;
- click “Configure with assistant” to discuss this employee's settings with the assistant;
- click “Reset dialogue” to start testing again from scratch.
Close the window with the “Done” button.
How to reset the conversation
The AI employee remembers the whole test chat. To check an answer with a clean slate, reset the conversation.
- Click “Settings”.
- Click “Reset dialogue”.
- Click “Reset”.
The history and memory of the test conversation are cleared. The employee's settings and the business data are kept.
Good to know
- Customers cannot see the test conversation. The chat and memory are kept until you reset the conversation.
- The test chat answers based on the employee's current settings and the business's current information.
- The business Owner and Administrator can write in the test chat, fix answers and reset the conversation. For other roles, the test conversation is view-only.
- Before connecting the employee to customers, check the answers to the most common questions.